No.10 Help & Support

Oftentimes, learners are very confused on what they need to do exactly. At various points of the learning experience, the learner must be able to access help & support.

Access to help can be asynchronous. Support should be concise, and list out concrete steps for the learner.

Example:

• Access to an asynchronous community where learners can post any questions they might have

• A list of FAQs that a learner can access

• Clear templates to fill/ checklists that make it easier for the learner to fill